“Thanks for the outstanding work you’ve to done on my mothers headstone engraving,plot Q 158 Birtley Cemetery. I have been along today and had a look and its an excellent piece of work”

“Hi Paul,

I just wanted to let you know how pleased we are with the headstone you and your team have done an incredible job.  We actually got to meet some of the lads as they were placing the headstone at the cemetery as we were there laying flowers with it being a year today that Tommy passed away. I can’t express how over the moon we are having the headstone there on the anniversary.

Thank you again”

“We would like to expresss our sincere gratitude for all your hard work in creating our bespoke memorial for my Mam. We came back and forth via phone and personal trips going over every fine detail of the design to ensure it was to the vision we had in our minds eye. Professional and personal customer service throughout the process, empathy was second nature to each and every one of the staff members which helped with the process along the way. There were times we worried about how the style and colours would lookbut we need not to have stressed at all as it was all in very professsional hands. Our design was so unique that we often get comments on how well it looks and stands out in the graveyard , one of a kind we get told time and time again and that is exactly how we reflect on my Mam – one of a kind! -. Thank you especially to James who helped get the wheels in motion, to Paul who made sure the design was how we wanted it to be and last but not l ast a massive Thank You to Bridie who guided us and was just the other end of the phone whenever we needed her advice with no quest too large a task. I would certainly recommend you without any hesitation to anyone whom may need your services.”

“Hello, we went to sunderland cemetery to see my dad’s headstone and we were so overwhelmed by the fantastic far beyond our wildest dreams of what it would look like,it stood out above the rest (if i can say that) it was exactly the way we had designed it and the very proffesional workmanship was outstanding. We the Craik family would like to say the BIGGEST thank you for your attention and very understanding of our problem we had. It is a very sensitive role you have to do but you do it with great respect . Once again Thank You all so very much”

“Hi Paul,
I’m sorry for the delay in this email, but I would like to thank you and your team for all your hard work on Richard’s memorial, it is absolutely stunning! It’s been a pleasure (if there is such a thing under the circumstances!!) in doing business with you, you have my highest recommendation!”

“I would like to add to the phone call I made on Friday.
My family and I could not be more pleased with the headstone you supplied for us. As my dealings have been mainly with Bridie and Paul I would like to give them special thanks.
Yours gratefully”

“We would like to say a big thank you for all your help and sympathy you showed to me and my family with the help of choosing a headstone for my dad you were all very professional from start to finish. I would defiantly recommend you in the future.
Thank you”

“Good morning we have been through to Willington cemetery and seen my mother and fathers new headstone and I would like to thank Mark and the team for doing a wonderful job we are extremely pleased with it.

Likewise for the new engraving for my wife’s mother and father Peggy and Raymond Schofield at the Belmont cemetery it also has be done very professionally.
So thanks once again it’s been a job done extremely well and we are very grateful.
We have posted the cheque for the remaining balance so hopefully you will receive it within the next couple of days.”

“I’ve been to see the headstone today as it’s my granny’s anniversary on Tuesday. Could really face it, seeing the words…Sounds silly I know. But could I please say that in the midst of my tears, what a fabulous job you have done. It stands out and is so in-keeping with my mam. She was always very stylish.
Thanks so much Paul – from the very bottom if my heart. We are all so grateful to you.”

“We cannot thank Scott Memorials enough for the unmatched levels of service provided, personal, professional and with sensitivity. The craftsmanship you provided, business ethics, expeditious service extended to us during our time of loss and bereavement.
We can’t thank you enough for your patience while we decided the design Mam’s monument. We would like to extend our thanks to you Paul. It was stress free, friendly and felt comfortable. If it was any other way I would have been weeping, but the whole approach had us all at ease, so thank you for your patience and kindness.
Yours Respectfully,
Colleen
God Bless You
May I also Thank you from the whole Matthews Family. They are overwhelmed with your work. Everyone is very proud with mams memorial, comments of endearing, amazing, special, graceful and we all have commented on your work that stands above and beyond any others there, after fitting you made it as if, you had never been there.
We are so grateful to you and your staff and We would not hesitate to recommend Scott Memorials.
Once again Thank you”

“I wanted to thank you & Scott Memorials for the faultless service and attention with my late wife Rebecca’s memorial.
You mangaed to translate my requirements perfectly into the memorial design and lettering even though I was corresponding from overseas.
Having the memorial installed on the 28th August, my Wedding Anniversary, was as perfect as it could be under the circumstances. I appreciate the effort you put in to make sure that happened.
I am sure from your experience you know the great comfort this faultless attention brings to the bereaved family.
I could not have asked for anything more. Thanks again best wishes.”

“Dear Angela and Paul,
Just a note to say how pleased Lisa and I are with Charlie’s head stone and kerb set.
Lisa and I visited various funeral directors before coming to Scott’s, and right from the beginning we felt that Scott’s were far superior in dealing with our enquiry and answering our questions in what was a difficult time for both of us.
The communication was outstanding and emails answered very quickly, a big thanks to Paul for help and adding direction on the designing of the inscription and Angela was always extremely helpful.
Once again thanks”